Please login to your tenant portal to submit a maintenance request. If you have not activated your portal, you can get started below.
For an AFTER HOURS emergency, please call 773-457-1163. If the problem occurs during normal business hours, please call the office and follow up with an email to firstname.lastname@example.org.
PLEASE NOTE an Emergency is:
No hot water
A major electrical issue
An uncontrolled leak
A lock out
Please make note of the following information PRIOR TO CALLING the emergency number.
For a lock out, there is a $50 charge, due at the time of service.
Tenants may be liable for a $50 charge should they contact the emergency number for a non-emergency issue.
If you smell gas after business hours, please contact the emergency number for the gas company. Their contact information is provided below.
Evanston is served by Nicor.
Emergency number: 888-642-6748
Contact information: http://nicorgas.aglr.com/Home/ContactUs.aspx
Chicago is served by Peoples Gas.
Emergency number: 866-556-6002
Contact information: http://www.peoplesgasdelivery.com/home/emergency.aspx.