Please login to your tenant portal to submit a maintenance request. If you have not activated your portal, you can get started below.

Emergency Calls

  • For an AFTER HOURS emergency please contact the emergency number for your property. If the problem occurs during normal business hours, please call the office.
  • PLEASE NOTE an Emergency is:

  • No heat
  • No hot water
  • A major electrical issue
  • An uncontrolled leak
  • A lock out
  • Please make note of the following information PRIOR TO CALLING the emergency number.

    For a lock out, there is a $50 charge, due at the time of service.
    Tenants may be liable for a $50 charge should they contact the emergency number for a non-emergency issue.

    Gas Companies

  • If you smell gas after business hours, please contact the emergency number for the gas company. Their contact information is provided below.
  • Evanston is served by Nicor.

  • Emergency number: 888-642-6748
  • Contact information: http://nicorgas.aglr.com/Home/ContactUs.aspx
  • Chicago is served by Peoples Gas.

  • Emergency number: 866-556-6002
  • Contact information: http://www.peoplesgasdelivery.com/home/emergency.aspx.